Effective date: July 28, 2026
This policy applies to purchases made directly through Site Starter Co. A customer's accepted proposal may contain additional or different terms. If there is a conflict, the accepted proposal controls.
1. Payment
Standard Site Starter Co. packages require payment in full after the customer accepts the proposal and before production begins, unless the accepted proposal states a different payment schedule.
The payment covers the website design and build described in the accepted proposal.
Domain registration, domain renewals, hosting, business email, premium software, platform subscriptions, payment-processing charges, ecommerce, booking systems, custom integrations, ongoing maintenance, and other third-party services are not included unless specifically listed in the accepted proposal.
2. When production begins
Production begins only after:
- Payment has been received;
- The customer has submitted the required intake information;
- Required business content and available assets have been supplied; and
- Site Starter Co. approves the intake and marks the order “Production Started.”
The production-start date and status will be recorded in the project history.
3. Cancellation before production
A customer may cancel for a full refund before the order is marked “Production Started.”
The cancellation request must be submitted in writing through the customer's private project page or to the published Site Starter Co. business email.
4. Cancellation after production begins
If the customer cancels after production begins but before the first website preview is delivered, Site Starter Co. will refund 50% of the website-build payment.
The remaining 50% compensates Site Starter Co. for work already performed, including project setup, content preparation, template configuration, image handling, website generation, testing, and administrative work.
5. Cancellation after the first preview
After the first website preview has been delivered, payments are nonrefundable for:
- A change of mind;
- Deciding not to use the website;
- Business closure or change of plans;
- Failure to provide requested information;
- Failure to purchase or maintain a domain or hosting;
- Disagreement with a feature that was not included in the accepted proposal; or
- Requests for a different template, new pages, or additional functionality.
The included revision remains available for reasonable changes within the accepted scope.
This policy does not remove any refund or other rights that cannot legally be waived.
6. Failure to deliver the agreed service
If Site Starter Co. cancels the project or cannot provide the material service described in the accepted proposal, the customer will receive a full or appropriate partial refund for work that was not delivered.
Before issuing a refund, Site Starter Co. may first be given a reasonable opportunity to correct a verified defect or complete an omitted in-scope item.
7. Out-of-scope requests
Standard Creator, Business, and Mortgage packages use one approved Site Starter Co. design and include only the pages, modules, integrations, content work, and deliverables listed in the accepted proposal. Each standard package includes one combined revision.
The following require a separate written proposal:
- Additional pages;
- Ecommerce;
- Online booking;
- Memberships or customer accounts;
- Custom software;
- Advanced integrations;
- Substantial copywriting;
- New branding or logo design;
- A different template after production;
- Additional revision rounds; and
- Ongoing maintenance.
Declining an additional quote does not create a right to a refund for the original work already completed.
8. Delivery schedule
The normal target for the first preview is within five business days after:
- Payment is received;
- Complete intake information is submitted;
- Required assets are supplied; and
- Site Starter Co. approves the order for production.
This is a target rather than a guaranteed deadline unless the accepted proposal states a specific guaranteed delivery date.
Customer delays, incomplete information, unusable assets, change requests, third-party outages, and unsupported requests may extend the schedule.
Site Starter Co. will notify the customer if a material delay becomes known.
9. First preview and included revision
The customer will receive a private preview link.
The accepted standard package includes one combined revision round. The customer may include multiple reasonable corrections in that single submission as long as they remain within the accepted scope.
The customer should submit the combined revision request within seven calendar days after receiving the first preview.
Clarification questions do not consume the revision. The revision is considered used after Site Starter Co. accepts the request and begins applying the approved changes.
10. Customer review
The customer should review each preview for:
- Business name;
- Services;
- Contact information;
- Service area;
- Hours;
- Images;
- Links;
- Spelling;
- Calls to action; and
- Other business facts.
The customer is responsible for confirming that submitted business information is complete and accurate.
Site Starter Co. will not invent licenses, certifications, reviews, guarantees, years of experience, service areas, or other unsupported claims.
11. Customer delays
If the customer does not respond within 14 calendar days after a request for information, preview delivery, or revision clarification, the project may be paused.
If there is no response for 30 calendar days, the project may be archived.
An archived project is not automatically refunded. Reactivation is subject to availability, the original scope, and the condition of the existing project files. Work outside the original scope may require a separate quote.
12. Final approval and delivery
Final delivery occurs after:
- The customer approves the exact website-preview version;
- Site Starter Co. completes its final review;
- Required launch-readiness items are completed or acknowledged; and
- Site Starter Co. makes the approved website available for launch or provides the agreed final deliverables.
Customer approval applies to the displayed website content and design version.
Domain registration, DNS changes, hosting purchases, business-email setup, registrar access, and third-party account management remain the customer's responsibility.
Delays caused by the customer's domain registrar, DNS provider, hosting provider, email provider, or failure to complete required connection steps do not mean that the website-design service was not delivered.
13. Post-delivery defect corrections
Site Starter Co. will correct verified technical defects reported within 14 calendar days after final delivery when the defect causes the delivered website to differ materially from the approved preview or accepted scope.
This correction period does not include:
- New content;
- New services;
- Design changes after approval;
- Additional revisions;
- Customer-created changes;
- Third-party outages;
- Domain or DNS problems;
- Hosting problems;
- Email-delivery problems;
- Browser extensions or customer-device problems; or
- Features not included in the accepted proposal.
This limited correction period is not an ongoing maintenance or support plan.
14. Customer-provided materials
The customer confirms that they own or have permission to use all submitted text, logos, photographs, graphics, trademarks, and other materials.
Site Starter Co. is not responsible for claims resulting from materials supplied or approved by the customer.
15. Refund processing
Approved refunds will be returned to the original payment method whenever practical.
Site Starter Co. will submit an approved refund promptly, but the customer's bank or payment provider controls when the credit appears.
16. Payment disputes
Customers are encouraged to contact Site Starter Co. first so that billing or delivery concerns can be reviewed and documented.
Nothing in this policy prevents a customer from exercising lawful payment-dispute or consumer-protection rights.
17. Fiverr orders
Orders purchased through Fiverr are governed by Fiverr's order, cancellation, refund, revision, payment, and dispute procedures.
Refunds or cancellations for Fiverr orders must be processed through Fiverr. Site Starter Co. will not move Fiverr payments or refunds outside the Fiverr platform.
Contact
Written requests may be sent to joe@sitestarterco.com.